Service agents grow through versioned iteration
A service agent can't teach itself from memory. Its context comes in five owned layers, and signals from service are reviewed, evaluated and shipped as new versions.
BusinessRead articleHow we think about agents, business and engineering.
A service agent can't teach itself from memory. Its context comes in five owned layers, and signals from service are reviewed, evaluated and shipped as new versions.
BusinessRead articleA service agent assembles what used to be scattered across people, documents, software and data into one system. It is easy to scale and hard to rebuild, its complexity lets investment accumulate, and when a provider holds all of it, it is an asset.
BusinessPersonal agents will synthesize every provider's information for consumers, and a buyer's agent is loyal to the buyer. Service providers need a context system they can build, accumulate and iterate on, and the service agent is what carries it.
BusinessBeyond personal agents, service agents are coming too. One seeks change, the other seeks constancy, and they cannot be merged.
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